TERMS AND CONDITIONS

Apartments Leticia Terms & Conditions

 

Please read these Terms & Conditions carefully.

By using this website and Apartments Leticia booking service you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with Apartments Leticia. In the Terms & Conditions set out below, “you” and “your” refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. “We”, “us” and “our” all refer to Apartments Leticia and its owners.

Please print and retain a copy of this Agreement for your records as it may occasionally be updated.

 

1. Making a booking

By making a booking you are confirming that you are authorized to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions.

When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied. Booking confirmations are subject to the availability of accommodation at the apartments.

You should carefully check the details of your confirmation as soon as you receive it. You must contact us mmediately if any of the details are incorrect or incomplete.

We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

2. Paying for your booking

Full payment by credit card will be required when you make your booking. We offer full refund for cancellations up to 20 days prior to your arrival. For cancellation less than 20 days prior to the arrival see our cancellation policy for charges that may be taken.

3. Price changes

Apartments Leticia reserve the right to increase or decrease the price of unsold days at any time. The price of your chosen stay will be confirmed when your booking is made and will not increase once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.

4. Price Guarantee

On receipt of written confirmation the prices quoted and confirmed in writing by Apartments Leticia remain fixed and will not change.

5. Amendments to your booking

You should notify us of any amendments to your confirmed booking by telephone or in writing (by email to info@apartmentsleticia.com) as soon as possible. Amendments are subject to availability and those made within the cancellation period (see below) may be subject to cancellation charges.

6. Cancellations

The reservation will be held by 23:00h, on arrival date.
The reservation can be cancelled online no less than 1 day(s) prior to arrival.
In case of no show, we will apply a cancellation fee of 100% of reservation value.
In case of cancellation 20 days or less before arrival, we charge a cancellation fee of one overnight(s) in selected accommodation.
In case of cancellation 1 day before arrival, we charge a cancellation fee of 100% of the reservation value.

7. Cancellations and changes made by Apartments Leticia

In the unlikely event that we are unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will inform you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.

We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.

If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to ours or guests’ property, we are entitled, without prior notice, to terminate the stay and request that the person(s) concerned leave the apartment. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of the termination.

8. Additional Requests

All additional or special requests are subject to availability and although we will try to accommodate them when possible, we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival to the apartment, giving reasonable advance notice.

9. Third party suppliers

Elements of your stay may include services supplied by third parties (for example tickets to local attractions etc). Such third party suppliers will usually have their own set of Terms and Conditions relating to the services they provide. You should consult any third party Terms and Conditions soon after making a booking if your stay includes such items.

10. Medical conditions

If you or any member of your party has a medical problem or disability which may affect your stay, please advise us immediately so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, we reserve the right to cancel the booking if we are unable to make appropriate provision for a specific need or needs.

11. Circumstances beyond our control

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the apartments.

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the apartment owner on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.

12. Complaints

If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the owner as soon as possible so that all reasonable efforts can be made to rectify the situation. If, for any reason, the issue cannot be resolved to your satisfaction and you wish to make a complaint, you should put it in writing and send it to complaints@apartmentsleticia.com

13. General Information

Accommodation: As a minimum, all apartments feature a private ensuite bathroom with a shower, flat screen TV, coffee making facilities, fridge and Wi–Fi.

Opening hours: We can be contacted from 9.00 until 22.00. If the guest wishes to check-in to the hotel out of these hours, he / she should discuss it in the correspondence at the time of booking.

Payment Methods: We accept most major credit cards and cash.

Check-in: The apartment will normally be available from 14.00. If guests wish to arrive earlier they should contact us to see if it is possible.
Check-Out: We ask that guests vacate the apartment by 10.30.

Parking: There is a public pay-parking lot available nearby.

Pets: Pets are not accepted in the apartment.

Smoking Policy: Apartments Leticia are a non smoking property. Outside smoking areas are available.

Taxes: All prices include tourist tax. Apartments Leticia are exempt from VAT/PDV by article 90. of PDV(VAT) by-law.

Tourist attractions: To avoid disappointment you should check the seasonal and/or daily opening times of any tourist attractions prior to travelling to the apartment or the attraction concerned.

Accuracy of information on this website: Whereas we endeavour to ensure the information contained within this website is as accurate as possible, there will inevitably be instances where information may be incorrect or out of date. It is always advisable to check specific details that may be relevant to your booking prior to making that booking. For example, information relating to regional or local attractions is intended for your general information and any changes to such attractions or facilities are beyond our control. We reserve the right to amend or remove information at any time and do not accept responsibility for keeping copies of any amended or deleted information.

14. Insurance

It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.

15. Our liability

We accept liability for, and completely restricted to, services booked via apartmentsleticia.com website in accordance with the Terms & Conditions current at the time of booking. We cannot accept any other form of liability.

16. Third party websites and viruses

We cannot be held responsible for the accuracy, content, or availability of information about our apartments that may be found on third party websites. Neither are we responsible for the content or privacy policies of any third party websites that have links to or from apartmentsleticia.com website.

Attempts to interfere with the operation of our website, by whatever means, or any attempt to place an unreasonable or disproportionate load on our website or server infrastructure is prohibited.

In the event of our website failing to operate, either in whole or in part, due to infections by computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond reasonable control, we reserve the right in our sole and absolute discretion to prohibit usage of our site and to cancel, terminate, modify or suspend the site.

For Apartments Leticia: Zoran and Margo Bozicevic, April 2019, Split, Croatia.